**Who are we looking for?****CSR Specialist Bilingual English/Spanish****Job Description**:1. Support day-to-day activities and transactions (claims, data entry, disputes and archiving all transactions documentation).2. Business English spoken and written. Local language to be spoken (Spanish)4. High attention to detail and proven organization and administration skills.5. Prioritize workload.6. Thrives working in a fast paced/high revenue environment, demonstrates a high sense of urgency.7. Management and analysis for data conciliation.8. Management and submission of claims via web portals.9. Review of documentation for marketing campaigns (proof of performance, proof of branding). Verify checklist is compliant and verify quality in these deliverables.10. Analytical skills.11. Location: Guadalajara, Mexico**Process Skills**:- Client skills focused on high quality communication, setting expectations and then exceeding. same.- Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.- Ability to provide technical guidance and leadership to professional personnel in area of expertise.- Ability to develop and present educational programs and/or workshops.**Qualification**:- Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.- Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.**What's in for you?**- At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.- With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.- You get an open and transparent culture along with freedom to experimentation and innovation**Salary**: $14,000.00 per month**Language**:- English (required)