**About Us**It's simple, we prosper by putting people ahead of profits. Point blank.We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.**Position Overview**:Our Guadalajara, Mexico Team is growing and we're looking for an experienced, energetic, empathetic, and detail-oriented**Bilingual Customer Experience Associate **to join our Helpware team; they must be passionateabout delivering exceptional customer service given that as a**What awaits you in this role**:- Maintain constant communication with our Customer Service Manager to identify customer pain points- Collaborate with customer service colleagues to identify and track issues & trends to improve the customer experience**What we are looking for**:- Proficient in written and verbal English- 1-3 years of experience in a customer service role at an e-commerce company, start-up and subscription experience is a plus- The ability to work evenings and weekends highly preferred- Experience with Zendesk is a requirement- Exceptional and empathetic written communication skills- Ability to learn multiple internal systems and processes quickly- Detail-oriented with a deliberate pace- Emotionally intelligent, solution-oriented communication- A love of learning and the ability to keep up with a constantly changing environment- A motivated, positive, and selfless attitude**What we offer**:- Law Benefits- Social Security (IMSS)- 12 Vacations Days after First Year- Vacation Bonus (Prima Vacacional)- Christmas Bonus (Aguinaldo)- Sunday Bonus (Prima Dominical)- Food Vouchers- Health Insurance- Excellent Work Environment- Opportunities for Growth- On Staff Psychologist and Nutritionist- Convenient Partnerships for Food and _More!_**Our Client's Background**Our client is an online grocery service that delivers modern, healthy food with recipe and meal planning support. They are on a mission to help people feel their best by making it easier to shop for, cook, and love healthy food. They are challenging the traditional CPG model by building a customer-driven innovation platform to push outdated American grocery offerings into the 21st century.**Work Environment**:As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, especially those severely affected by this pandemic. Our policy is our people first, and our goal is to keep our employees safe during these uncertain times.AVISO DE PRIVACIDAD