Bilingual Customer Service Agent

**Vacante para la empresa GIDAS en León, Guanajuato**:
**Responsibilities**:

- Call handling and claims management: receive, validate, and process new and ongoing requests.
- Resolution of complex cases: manage calls and claims that require advanced experience, providing support to junior team members.
- Exceptional customer service: exceed customer expectations by resolving questions and issues quickly and professionally.
**Requirements**:

- High school or above
- Experience: 1 year in customer service or in a similar role
- Advanced English level
- Excellent communication skills

We offer:
Competitive salary + Bonus
Excellent benefits: SGMM, Christmas bonus, Saving Fund, grocery vouchers, smartworking support, etc.
Let your confidence be stronger than your fears.
KnowYouCan

We are a company that respects diversity and promotes inclusion.
We do not engage in any form of discrimination, nor do we request medical certificates for HIV or pregnancy.
**Nível de educación deseada**:
Media Superior

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Atención al cliente

**Industria**:
Seguros / Aseguradora

**Habilidades**:

- facilidad de trabajo
- trabajo en equipo
- analitica