Join our CP360 Family, today
From Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian.
Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together!
**Who We Are**:
Welcome to ContactPoint 360, the world's fastest-growing global BPO.
At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.
With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.
Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.
At ContactPoint 360 Inc., we deeply understand the meaning of family and values.
As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace.
Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.
We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.
**Our Purpose**:
Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.
**Position Requirements**:
- 6 months-1 year of BPO customer service experience preferred (voice direct); or branch banking experience
- Education level
- High School Diploma or equivalent (min.) or Customer Service vocational certification
- Good understanding of customer service, stable work history and effective communication and problem-solving skills.
- Must pass written/verbal English proficiency exam
**Position Responsibilities**:
- Manages customer relationships in a fast paced, inbound call center environment
- Provides service excellence through the processing of customer service requests. These requests include, but are not limited to, the communication of basic customer account information, communication of bank policies, administration of account updates, and support with on-line services.
- Resolves escalated account issues in accordance with documented policies and procedures
- Provides information regarding available banking products and services
- Meet and/or exceeds minimum performance standards pertaining to quality, efficiency, timeliness, and accuracy
- Meet and/or exceeds minimum performance standards pertaining to attendance, punctuality, and work schedule adherence
- Keeps informed of updates and changes pertaining to marketing initiatives, banking policy and processes, and call center performance expectations
- Adequately completes all mandated learning, regulatory and compliance training activities
- Comfortable receiving performance feedback and coaching
- Maintains customer confidentiality
- May perform other duties to support the service center as assigned
**Competencies**:
- Excellent critical thinking and problem-solving skills
- Outstanding Customer Service skills (continuously demonstrates professionalism, empathy, accountability, accuracy, and thoroughness)
- Exceptional listening and communication skills.
- Proficiency in the use of desktop computers
- Demonstrable English proficiency skills (Written/Reading/Speaking)
- Works well in a team environment
**Benefits**:
- Great Base Salary + Bonuses: more than $21,000 per month before taxes
- 2 days off (Sunday and other day during the week)
- Mayor Medical Expenses
- Life Insurance
- Pantry Vouchers
**Join our Amazing Team Today and Embrace Excellence Together!**
Tipo de puesto: Tiempo completo
Salario: $18,500.00 - $21,000.00 al mes
Prestaciones:
- Estacionamiento de la empresa
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa
Tipos de compensaciones:
- Bono de asistencia
- Bono de productividad
- Bono de puntualidad
Lugar de trabajo: Empleo presencial