.Descripción y detalle de las actividadesCompany Profile: Company Profile: Eddy Pump Corporation is a leading technology company revolutionizing the pumping industry with its innovative and cutting-edge solutions. located in the Zona Rio Tijuana. Job Description We are seeking a highly motivated and skilled Bilingual Customer Service Representative (CSR) to join Eddy Pump. As a Bilingual CSR, you will be responsible for delivering exceptional customer support and building strong relationships with our clients. This position requires excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer experiences in a manufacturing environment. Responsibilities: - Serve as the main point of contact for customers, handling inquiries, order processing, and resolving issues related to products or services in a timely and professional manner. - Communicate effectively with customers in both languages (English and Spanish, etc.) to ensure accurate understanding and build rapport. - Provide product information, technical specifications, and pricing details to customers, assisting them in making informed purchasing decisions. - Collaborate closely with internal teams, including sales, production, and logistics, to ensure timely delivery of products and resolve any customer-related concerns. - Process customer orders, track shipments, and update customers on the status of their orders, maintaining accurate records in the system. - Handle customer complaints or issues, investigate the root cause, and propose appropriate solutions to meet customer satisfaction. - Follow up with customers to ensure their concerns are resolved and gather feedback to improve overall customer experience. - Identify opportunities to upsell or cross-sell products based on customer needs and preferences. Stay updated on product knowledge, manufacturing processes, and industry trends to provide accurate and up-to-date information to customers. - Adhere to company policies, procedures, and quality standards to ensure consistent and high-quality customer service.Experiência y requisitosExperience: Proven experience as a Customer Service Representative or similar role in a manufacturing environment is preferred Education: High school diploma or equivalent; additional education orcertification in customer service or a related field is a plus Language: Fluency in English and Spanish is essential Knowledge: Proficient computer skills, including experience with customer service software, order management systems, and Microsoft Office Suite. Skills: - Exceptional verbal and written communication skills in both languages are required. - Strong customer service skills, with the ability to build positive relationships and effectively address customer needs and concerns. - Excellent problem-solving and conflict resolution abilities, with a focus on finding practical solutions for customers while considering manufacturing constraints
