Bilingual Customer Service

Functions:- Providing accurate information about company products, services, policies, and procedures.- Resolving customer problems and complaints efficiently and courteously, seeking satisfactory solutions.- Recording and documenting customer interactions in the customer relationship management system.- Processing orders, returns, and refunds according to company policies.- Following identity verification and security procedures when handling customer confidential information.- Collaborating with other departments such as sales, logistics, or accounting to resolve complex customer issues.**Requirements**:- Previous experience in customer service, preferably in a call center or customer service environment.- Excellent verbal and written communication skills.- Ability to remain calm and composed in high-pressure situations.- Customer orientation and ability to empathize with customer needs and concerns.- Ability to work independently and in a team.- Competency in using computer systems and office software.- Proactive attitude and problem-solving orientation.- 80% English proficiency (conversational - reservations order taking).Tipo de puesto: Tiempo completoSalario: A partir de $10,500.00 al mesHorario:- Lunes a viernes- Rotativo- Turno de 8 horasPrestaciones:- Aumentos salariales- Horarios flexibles- Opción a contrato indefinido- Vacaciones adicionales o permisos con goce de sueldoTipos de compensaciones:- Bono de asistencia- Bono de puntualidadIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial