Join the Coolest Call Center in Tijuana!
**About Us**:
Confie is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona.
Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.
Some examples are Freeway, One Source, Bluefire, and over the years, we have grown and acquired more companies such as SCRAM, First Acceptance, Assured Health, among others.
We are an extension of this business located in Tijuana.
This past year, we have grown from 1,500 employees to over 1,800, and we even have plans to open another site in Mexico.
**Job Summary**:
Customer Service Representative - Car Insurance Support
As a Customer Service Representative, your role will be to assist clients with general inquiries related to their car insurance policies.
You will provide friendly and efficient support, helping customers understand their coverage, answering questions, and offering solutions to ensure they have a smooth and positive experience.
If you enjoy problem-solving and delivering excellent customer service, this is a great opportunity to grow in the insurance industry.
**Schedule**:
**Training**:
**Monday to Friday**: 8:00 AM to 5:40 PM
**Operations**:
8:15 am to 6:15 pm Monday to Friday, 7:15 am to 3:15 pm Saturday, Off on Thursday and Sunday
**Requirements**:
Fluent conversational skills in both English and Spanish (B2 level or higher).
Previous Call Center experience, ideally in a customer service environment
Basic computer skills
Excellent communication skills and the ability to handle difficult situations with calm and professionalism
**Standard Benefits**:
Christmas Bonus (Aguinaldo)
Profit Sharing (Utilidades)
Paid Vacation
Vacation Premium
Death Benefit Fund
Paternity Leave
Marriage Leave
Weekly payroll via electronic deposit with Banco Santander
**Additional Benefits**:
Paid training (includes a bonus)
Productivity bonus
Referral bonus
Additional paid days off
Private Medical Insurance for you and your family
INFONAVIT/FONACOT housing credit program
Social Security (IMSS)
Savings Fund & Voluntary Savings Plan
Rewards and Recognition Program
Opportunities for growth within the company
Employee discounts on tuition with local universities
Discounts with participating local businesses
Excellent location with access to all public transportation
Don't miss the chance to be part of a growing team and make a difference in the customer experience!