**Who we are**Scalepex is a dynamic services firm specializing in providing nearshore solutions. We are committed to reshaping the way businesses harness talent globally. With a relentless dedication to excellence, we empower organizations to thrive in a rapidly evolving digital landscape. Our mission is to connect businesses with top-tier professionals from around the world, fostering collaboration, efficiency, and growth. At Scalepex, we blend cutting-edge technology with human expertise to deliver tailored solutions that drive success.What makes us effective- **Delivery focused**: We tailor our approach to our client's specific problem. We listen first, then collaborate to formulate the solution.- **People focused**:We believe in developing our people. We enhance and expand the capabilities of our team through constant mentoring and training.- **Gig workers** We ensure that the "right resources" are performing the "right role" at the "right time" delivering excellence.**What you will be doing****Key Responsibilities**:- Respond promptly and professionally to customer inquiries, demonstrating empathy and understanding.- Provide accurate information and solutions to resolve customer concerns, aiming for first-call resolution whenever possible.- Document all interactions accurately and thoroughly in our CRM system, ensuring clear communication and seamless handoffs if necessary.- Collaborate closely with other departments to escalate complex issues and ensure timely resolution.- Continuously strive to exceed performance targets and uphold quality standards, contributing to the overall success of the team and organization.**Basic Requirements**:- High school diploma or equivalent.- Advanced English level.- Ability to take a full-time job and work 100% on-site at Balcones Coloniales, Querétaro.- Proven experience in customer service or a related field, preferably in a call center environment.- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.- Strong problem-solving abilities and a passion for helping others.- Ability to multitask and navigate multiple systems simultaneously.**What we offer**- $12,000 MXN per month free of taxes- 100% Paid training period- Referral bonusesPay: $12,000.00 per monthAbility to commute/relocate:- Querétaro, Qro.: Reliably commute or planning to relocate before starting work (required)Application Question(s):- How soon can you start if you are selected?**Experience**:- Customer Service: 1 year (required)**Language**:- English (required)Work Location: In person