**Who we are**
Scalepex is a dynamic services firm specializing in providing nearshore solutions. We are committed to reshaping the way businesses harness talent globally. With a relentless dedication to excellence, we empower organizations to thrive in a rapidly evolving digital landscape. Our mission is to connect businesses with top-tier professionals from around the world, fostering collaboration, efficiency, and growth. At Scalepex, we blend cutting-edge technology with human expertise to deliver tailored solutions that drive success.
What makes us effective
- **Delivery focused**: We tailor our approach to our client's specific problem. We listen first, then collaborate to formulate the solution.
- **People focused**:We believe in developing our people. We enhance and expand the capabilities of our team through constant mentoring and training.
- **Gig workers** We ensure that the "right resources" are performing the "right role" at the "right time" delivering excellence.
**What you will be doing**
**Key Responsibilities**:
- Respond promptly and professionally to customer inquiries, demonstrating empathy and understanding.
- Provide accurate information and solutions to resolve customer concerns, aiming for first-call resolution whenever possible.
- Document all interactions accurately and thoroughly in our CRM system, ensuring clear communication and seamless handoffs if necessary.
- Collaborate closely with other departments to escalate complex issues and ensure timely resolution.
- Continuously strive to exceed performance targets and uphold quality standards, contributing to the overall success of the team and organization.
**Basic Requirements**:
- High school diploma or equivalent.
- Advanced English level.
- Ability to take a full-time job and work 100% on-site at Balcones Coloniales, Querétaro.
- Proven experience in customer service or a related field, preferably in a call center environment.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong problem-solving abilities and a passion for helping others.
- Ability to multitask and navigate multiple systems simultaneously.
**What we offer**
- $12,000 MXN per month free of taxes
- 100% Paid training period
- Referral bonuses
Pay: $12,000.00 per month
Ability to commute/relocate:
- Querétaro, Qro.: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How soon can you start if you are selected?
**Experience**:
- Customer Service: 1 year (required)
**Language**:
- English (required)
Work Location: In person