.ABOUT COVER DESK:Cover Desk celebrates six years in the industry of helping virtual assistants pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico.JOB SCOPE:As a virtual assistant to Cover Desk Mexico, you will represent and support a US-based insurance agency as their Bilingual Customer Service Representative - Virtual Assistant, and are required to be based out of Monterrey, Mexico. You will support the agency by providing insurance customer service and back-office assistance, which may include bilingual phone support in both English and Spanish.JOB SUMMARY:Are you a bilingual people person eager to deliver world-class customer service? Does being part of a high-performing team where your contributions are measured and recognized excite you? Are you based in the Monterrey area and willing to attend training before transitioning to your new client? If so, keep reading!JOB REQUIREMENTS:College degree and/or 3 years of work experience; preferably in a BPO and/or customer service or insurance industry.Candidate must possess excellent communication skills, which include a neutral accent and comfort speaking, writing, and reading in English.Demonstrate the ability to receive inbound bilingual telephone calls from insurance customers that require basic customer service assistance.Ability to potentially transfer select inbound telephone calls to internal licensed employees to further assist the customer.Ability to multi-task and assist with insurance transactions per phone call using multiple insurance tools and applications.Spirited to work as a team player and will directly report to leadership in the United States.Must be outgoing, enthusiastic, friendly, and sociable with a contagious positive attitude.Must have high-speed home internet with a minimum of 20 mbps.Must have a quiet and private dedicated workspace to efficiently work from home.Must live in the Monterrey area only.Cover Desk Mexico is looking for extraordinary, talented Bilingual Customer Service Representatives who are interested in using the power of their voice to help US-based insurance customers.We are interested in candidates that are available for immediate hire as a Bilingual Customer Service Representative - Virtual Assistant to handle inbound and/or outbound calls for a US-based insurance company. You will be empowered with two weeks of training by a Cover Desk employee to ensure that you can deliver incredible service to their insurance customers. All employees will be required to sign onboarding documents and pick up computer equipment in Monterrey.WHAT WE WILL OFFER YOU:Full-Time Employee with competitive compensation $16,500-$17,500 MXN, which includes bonus eligibility. Additional compensation for US Insurance Industry Experience.Paid two-week training at starting wage