**On-site Customer Support Representative **will be based in Tijuana Site, Mexico location and will be a critical part of the continued focus on the Commercial Organization. This role will serve as liaison between our commercial team members and the teams serving in operations and supply chain to provide a fanatical focus on the customer. This role will rely heavily on analytical capabilities, business acumen, and the ability to quickly develop and help implement identified improvement opportunities. We expect this role to have a continuous improvement mindset and to help drive this culture throughout the organization. At AG Industries we have a strong bias for action and run towards problems and opportunities to drive business results. This position is responsible for driving all facets of Customer Service. Our CSR provides decision support and an analytical skillset to support our Service Levels and the growth of our respiratory business.**In this position, you will have the opportunity to**:- Process and manage customers' orders entering them in the system (Sage 100) and making a daily follow-up with each department to secure the lead time that the customer requests.- Be in communication all the time with the Operations and Shipping team to check the lead times deliveries of the orders and inform any delays to the customer.- Addresses product or service problems with customers.- Daily order management tasks- Do a daily order report with the latest updates to keep always accurate information.- Develop strategies to improve communication with internal customers.- Maintains customer records by updating account information in the system.- Manage delicate information processing orders.- Prepares service reports by collecting and analyzing customer information.- Contributes to the team effort while accomplishing company goals and objectives.- Follow all safety guidelines and procedures of the company.- Follow the general cleaning rules to keep his/her work area clean.- Any other activity assigned by the leader of the department.**Background and Experience**:- 4-6 years' experience in roles (experience in customer relationships/processing orders)- 4+ years working with Workforce Management teams- Bilingual (English / Spanish)- Bachelor's degree- Proficiency with Microsoft Outlook / Office**Other skills and abilities**:- Teamwork and communication is essential day-to-day, so it is important to have an active participation in daily activities to maintain synergy within the team.- Excellent relationship-building skills and the ability to work effectively in a team environment working across function and business units- Confident and self-aware with excellent interpersonal and communication skills, both written and verbal.**Job Types**: Full-time, Permanent**Salary**: $1,250.00 - $1,350.00 per day**Language**:- English (required)Work Location: In person
