Customer Service Representative **works with clients who have complaints, orders, or require information about the products purchased. ** They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.ESSENTIAL FUNCTIONS- Provides customer service support.- Partners with internal departments to meet and exceed customer's service expectations.- Perform data entry duties with regard to sales figures, metrics, and other key data.- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Responding promptly to customer inquiries.- Communicating with customers through various channels.- Acknowledge and resolve customer complaints.- Keeping records of customer interactions, transactions, comments, and complaints.- Communicating and coordinating with colleagues as necessary.- Providing feedback on the efficiency of the customer service process.- Ensure customer satisfaction and provide professional customer support.MUST HAVE- 1 to 3 years customer service experience- Communicates well with shipping, production, and quality control departments.- Must be an organized individual with a sense of urgency.- Experience in working in or with manufacturing companies.- Prompt customer follow ups.EDUCATION & COMPETENCIES- High School Graduate or General Education Degree (GED) required.- Advance proficiency in Excel, Word and Outlook.- Bilingual (Spanish - English)- Strong organizational, time-management and multi-tasking skills; the ability to effectively prioritize and perform multiple tasks simultaneously.- Communication Proficiency.Tipo de puesto: Tiempo completoSalario: $16,000.00 - $18,000.00 al mesHorario:- Lunes a viernesPrestaciones:- Vales de despensaTipos de compensaciones:- Bono de asistencia- Bono de puntualidadIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial