Bilingual Customer Service Representative

At Capita Works we are looking for a Bilingual Customer Service.**Responsibilities**:- Places calls to and/or receives calls from new and/or existing customers- Delivers world class customer service and follow-ups to customers pertaining to orders and received requests in an empathetic, timely and thorough manner- Answers questions about products, service, price.- Assesses customer needs and makes recommendations for products and services- Recommends solutions for ways to simplify and/or enhance team and cross function workflows for improved customer overall experience- Contributes to a team effort by accomplishing related results as neededExperience- Minimum 1 year Customer Service experience- Experience with Microsoft Office (Word, Excel)- Demonstrated phone acumen in high volume environmentLocation: (Remote job)Advanced English LevelAmerican Visa (Desirable, not limiting)Tipo de puesto: Tiempo completo, Por tiempo indeterminadoPregunta(s) de postulación:- Tienes Visa Americana vigenteIdioma:- Inglés (Obligatorio)