Our Customer Service Reps provide service and support for our customers from Electronics, Automotive and Mechanical metal industries, and the branch sales team with activities such as:
Expedites, order entry, credit and rebills, open order administration, quoting, forecast analysis, follow up on quotes, RMAs, Inside Sales support, between others.
Essential Duties and Responsibilities - Ability to work independently and with teams to:
- Satisfy customers through, among other tasks and timely processing of orders.
- Develop solid working relationships with customers and team members.
- Respond to customer inquiries in a timely, effective and professional manner.
- Coordinate internal and external resources to meet or exceed customer expectations.
- Grow to increase scope of responsibilities.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
- Customer Service oriented
- Oral and written Communication
- Tracking skills
- Teamwork
- Multitask
- Organizational Support
- Planning/Organizing
- Professionalism
- Excellent quality and quantity of work
- Attendance/Punctuality
- Dependability
- Quick learner
- Ability to accomplish projects with little supervision
- Persistence
- Responsible
**Qualifications**:
Education and/or Experience:
- Associates degree from University (Engineering or Administrative degree); or a minimum of 1 year of customer service or sales or a combination of education and experience.
Computer Skills:
- The individual should have knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
Past experience with PC based order entry in ERP systems.
English spoken.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: A partir de $23,000.00 al mes
Horario:
- Lunes a viernes
- Turno de 8 horas
Prestaciones:
- Caja de ahorro
- Días por enfermedad
- Opción a contrato indefinido
- Seguro de gastos médicos
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Tipos de compensaciones:
- Bono anual
Consideraciones ante el COVID-19:
El trabajo es hibrido, 3 dias homeoffice en turno completo de 8 hrs y 2 dias en presencial asistiendo a oficina
Pregunta(s) de postulación:
- Tienes habilidades de multitask para dar seguimiento oportuno a los pendientes?
Educación:
- Licenciatura terminada (Deseable)
Experiência:
- servicio a clientes: 1 año (Obligatorio)
- logística: 1 año (Obligatorio)
- compras industriales: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Hybrid remote en 45608, Tlaquepaque, Jal.