Bilingual Customer Service Representative

We are looking for a Customer Service Representative for our manufacturing company dedicated to producing harnesses.This position is primarily responsible for providing effective customer service for all internal and external customers.ResponsibilitiesPromptly process customer orders, manual and EDI (Electronic Data Interface) within 24 hours of receipt.Respond to customer inquiries.Expedite customer orders based on requirements.Follow progress of orders through the plant in accordance with production schedules.Anticipate delivery challenges and take appropriate corrective action.Contact Shipping and/or Production Supervisor regarding special handling, material availability, shortages, and vendor delivery promises as required.Provide necessary follow-up with the customer and initiate correspondence.Assist in resolving pricing/invoicing questions and complaints.Analyze individual solutions and take appropriate action to ensure customer needs are met.Access, update, and maintain records for individual customer accounts.Assist with the development and implementation of goals and plans of action consistent with management directives.RequirementsExcellent oral and written communication skills.Outstanding organizational skills.Ability to clearly present concepts to customers.Must be self-directed and highly motivated.Ability to multi-task in a fast-paced environment, work independently, and train new and/or existing Customer Service Representatives when applicable.We OfferFood CouponsExtra benefitsSaving FundsSchedule: Monday to Friday#J-18808-Ljbffr