.About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.Bilingual Customer Service SpecialistThe Bilingual Customer Service Specialist is responsible for contacting borrowers with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.Essential Job Duties & Responsibilities:Outbound/Inbound calls with delinquent borrowersFind solutions to help bring borrower's loans to a current statusProcess payments for borrowers with past due paymentsMaintain daily, weekly, and monthly collection and metric goalsRemain in compliance with GoodLeap's collections policies and proceduresRequired Skills, Knowledge & Abilities:1-2 years of direct experience in credit and collections; knowledgeable in sales,negotiation, and persuasion toolsExcellent verbal and written communication skillsPrior call center experience with financial products preferredProficiency with Microsoft Office applicationsSelf-motivated and extremely goal-orientedTeam PlayerProfessional demeanorBilingual Spanish/English requiredCompensation: MXN $89.33/hour + bonusAdditional Information:Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law
