Breaking News TTEC obtained the Great Place to Work certification in Mexico.
Be the spark that brightens days and ignite your career with TTECs awardwinning employment experience. As a Bilingual Customer Service Representative SpanishEnglish working in Mexico City, youll be a part of bringing humanity to business. experienceTTEC
Are you interested in a Bilingual Customer Service career with TTEC, and your English skills need a refresher We offer an English Crash Course for those interested in a TTEC career with English skills close to the advanced level required to qualify for our open roles. This crash course is an intensive,
5day virtual program in a collaborative setting where youll improve your English skills while preparing you for a job offer with TTEC waiting for you upon completion.
Courses begin every Monday, with class times from 8am 5pm
What You Can Expect
14,000 to 17,000MXN based on skills and the program candidates qualify for plus opportunity to earn extra bonuses based on performance
Life insurance restaurant vouchers
Medical service onsite
Supportive of your career and professional development and an inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And yes more benefits like recreational events onsite, school reimbursement, Employee Resource Groups such as Women in Leadership, and well being focus for new moms such as breastfeeding programs
What Youll be Doing
Do you have a passion for helping others and giving them peace of mind Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, Youll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
At least 1 year of recent experience in Customer Service Candidates with an aptitude for sales may be assigned to another program based on experience
Advanced English and Spanish both written and spoken
Open availability to work any shift, including evenings and weekends
Ability to navigate through several web applications simultaneously multitask
Competency using Microsoft Windows
Live in Mexico City or its surroundings thats perfect
A Bit More About Your Role
Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training,
through individualized webcamenabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
Youll report to the Team Lead. Youll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and hypergrowth brands, we talk, message, text,
and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company,
we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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Terms and conditions apply
Bolsa de trabajo México ofrecemos puesto de Bilingual Customer Service Representative para el sector de Atencion a clientes en la empresa TTEC de Cuauhtémoc. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.