.Breaking News: TTEC obtained the "Great Place to Work" certification in Mexico.Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience.
As a Bilingual Customer Service Representative – Spanish-English working remotely, you'll be a part of bringing humanity to business.
#experienceTTECWhat You Can ExpectCompetitive salarySupportive of your career and professional development and an inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesMore benefits like recreational events on-site, school reimbursement, Employee Resource Groups such as Women in Leadership, and well-being focus for new moms such as breastfeeding programsWhat You'll be DoingDo you have a passion for helping others and giving them peace of mind?
Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You'llAnswer incoming communications from customersConduct research to provide answers for customers to resolve their issuesWhat You Bring to the RoleAt least 1 year of recent experience in Customer Service (Candidates with an aptitude for sales may be assigned to another program based on experience)Advanced English and Spanish both written and spokenOpen availability to work any shift, including evenings and weekendsAbility to navigate through several web applications simultaneously (multitask)Competency using Microsoft WindowsA Bit More About Your RoleWe're committed to ensuring you have the skills and support to be successful in your role throughout your career.
From your first day in training, through individualized webcam-enabled engagement and coaching, on into thousands of free courses to support your career growth wherever that may take you.
And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
Our TTEC community is here for you as one dynamic, global family.You'll report to the Team Lead.
You'll contribute to the success of the customer experience and the overall success of the team.About TTECOur business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you