**Job title**:Bilingual Customer Service Representative
**Company**:Hexa PM
**About Hexa PM**:
Hexa PM is a leading property management company based in Houston, Texas, with a global remote team spanning across Asia, Europe, the US, and Latin America. We specialize in providing comprehensive property management services to residential and commercial properties, ensuring exceptional customer service and maximizing property value for our clients.
**Working mode**: Remote
**Salary**: Ranging from USD 550-700 per month based on experience.
**Position Overview**:
Hexa PM is seeking a motivated and experienced Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be the primary point of contact for our tenants and vendors, providing outstanding customer service and support.
**Responsibilities**:
- Assist tenants with leasing inquiries, maintenance requests, rental payments, and lease renewals.
- Coordinate maintenance requests and repairs with vendors and ensure timely resolution.
- Maintain accurate records of all customer interactions and transactions using our CRM system.
- Collaborate with other departments to resolve complex customer issues and escalate as needed.
- Continuously strive to improve customer satisfaction and retention through proactive communication and problem-solving.
- Stay updated on industry trends and best practices in property management to provide knowledgeable assistance to customers.
**Qualifications**:
- Fluency in both English and Spanish (written and verbal) is required.
- Bachelor's degree in Business Administration or any related field preferred.
- Previous experience in customer service or property management is preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Demonstrate exceptional interpersonal skills and a genuine passion for helping people.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and efficiently in a remote work environment.
**Benefits**:
- Competitive salary
- Remote work flexibility
- 16 days of PTO, 8 float holidays
- Bonus and commission based on customer feedback and other KPIs achieved
- Opportunities for career advancement and professional development
**Working Hours**:
**40 hours per week**, as follows:
Monday to Friday: 09:30 AM to 5 PM CDT, Saturday: 09:30 AM to 3 PM CDT
Hexa PM is committed to building a diverse and inclusive team that reflects the global communities we serve. We welcome applicants from all backgrounds and regions to apply.
Pay: $9,227.61 - $11,744.23 per month
Application Question(s):
- Salary expectation?
- Your English level?
- Your Spanish level?
**Experience**:
- Customer Service: 1 year (preferred)
- Property Management: 1 year (preferred)
