Bilingual Customer Service Representative – Spanish-EnglishBreaking News: TTEC obtained the "Best Workplaces 2023" recognition from CompuTrabajo, the employment leader in Mexico.Be the spark that brightens days and ignites your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English working in Guadalajara, Jalisco, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingDo you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You'llAnswer incoming communications from customersConduct research to provide answers for customers to resolve their issuesWhat You Bring to the RoleAdvanced English and Spanish both written and spokenOpen availability to work any shift, including evenings and weekendsAbility to navigate through several web applications simultaneously (multitask)Competency using Microsoft WindowsLive in Guadalajara, Jalisco or its surroundings – that's perfectWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community-minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesSalary up to 15,000 MXN including base wage and performance bonus, and yes all benefits you'd expect and maybe a few that would pleasantly surprise youA Bit More About Your RoleWe're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.#J-18808-Ljbffr