Bilingual Customer Service Representative Spanish-EnglishBreaking News: TTEC obtained the Best Workplaces 2024 recognition from CompuTrabajo, the employment leader in Mexico.Hiring Bonus: $15,000 MXN if you are hired to our Premium campaign working on site.*Applies only for new hires.$5,000 MXN upon graduation from training (5 weeks) and Nesting (4 weeks), at the end of the first 9 weeks with a minimum requirement of 95% attendance during those 9 weeks.$5,000 MXN upon completion of a total of 16 weeks (7 additional weeks to the first 9), with a minimum attendance requirement of 92% during those 7 weeks.$5,000 MXN upon completing 4 weeks in production (after completing the first 16 weeks), with a minimum requirement of 92% attendance during those 4 weeks.Requires the highest written and spoken English level. Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience.What You'll be Doing:As a Bilingual Customer Service Representative Spanish-English working in Mexico City, you'll be a part of bringing humanity to business. Do you have a passion for helping others and giving them peace of mind? You'll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You'll:Answer incoming communications from customersConduct research to provide answers for customers to resolve their issuesWhat You Bring to the Role:Advanced English and Spanish both written and spokenOpen availability to work any shift, including evenings and weekendsAbility to navigate through several web applications simultaneously (multitask)Competency using Microsoft WindowsLive in Mexico City or its surroundingsWhat You Can Expect:Supportive of your career and professional developmentAn inclusive culture and community-minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesBase wage up to 17,000 MXN plus performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise youA Bit More About Your Role:We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, into thousands of free courses to support your career growth wherever that may take you.And we know that you bring with you the one necessary ingredient that can't be taught: a caring and supportive nature that will shine through as you help customers.Our TTEC community is here for you as one dynamic, global family. You'll report to the Team Lead and contribute to the success of the customer experience and the overall success of the team.#J-18808-Ljbffr