.Representante de Servicio al Cliente Bilingüe - Español - Inglés RemotoBilingual Customer Service Representative Spanish-English RemoteBreaking News : TTEC obtained the Best Workplaces 2022 recognition from CompuTrabajo, the employment leader in Mexico.COVID-19 Note : For the safety of you and our employees, we have built a virtual recruitment process, online training, and every day when you log into work, you'll be working from the comfort and security of your home (at least for now).At TTEC, we're all about the Human Experience. Elevated. As a Bilingual Customer Service Representative English-Spanish working remotely in Leon, Guanajuato, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You'll be DoingDo you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You'llAnswer incoming communications from customersConduct research to provide answers for customers to resolve their issuesWhat You Bring to the RoleAdvanced English and Spanish both written and spokenOpen availability to work any shift, including evenings and weekendsAbility to navigate through several web applications simultaneously (multitask)Competency using Microsoft WindowsLive in Leon, Guanajuato or its surroundingsInternet download speed minimum of 20mpsWhat You Can ExpectKnowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring mindsBase wage up to 7,900 MXN plus performance bonus opportunities and yes all benefits you'd expect and maybe a few that would pleasantly surprise youA Bit More About Your RoleWe'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions.You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.You'll report to the Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.As a global company, we know diversity is our strength