Bilingual Customer Service Representative – Spanish-English – RemoteBringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Customer Service Representative – Spanish-English working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You'll be DoingIn this role, you'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You'llAnswer incoming communications from customersConduct research to provide answers for customers to resolve their issuesFocus on keeping wait time down to support a better customer experienceWhat You Bring to the RoleBilingual skills in English and Spanish2+ years customer service experience or equivalent work experienceA solution-oriented mindset to ensure happy customersSchedule: we operate a 24/7 schedule and work on a rotating roster. This includes weekends.What You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community-minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesCompetitive performance bonus opportunities and benefitsA Bit More About Your RoleWe're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into thousands of free courses to support your career growth wherever that may take you.You will report to the Team Lead and contribute to the success of the customer experience and the overall success of the team.About TTECOur business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.#J-18808-Ljbffr