.TTECBreaking News: TTEC obtained the Best Workplaces 2023 recognition from CompuTrabajo, the employment leader in Mexico.COVID-19 Note: For the safety of you and our employees, we have built a virtual recruitment process, online training, and every day when you log into work, you'll be working from the comfort and security of your home (at least for now).The only reason you'll need to enter our site is to sign your employment contract and pick up your work equipment. When it is safe to do so, we will all return to our site.Bringing smiles is what we do at TTEC for you and the customer. As a Bilingual Customer Service Representative Spanish-English working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You'll be DoingDo you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve the customer's issues before escalating to the next level.Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You'llAnswer incoming communications from customersConduct research to provide answers for customers to resolve their issuesFocus on keeping wait time down to support a better customer experienceWhat You Bring to the RoleBilingual skills in English and Spanish2+ years customer service experience or equivalent work experienceA solution-oriented mindset to ensure happy customersSchedule: we operate a 24/7 schedule and work on a rotating roster. This includes weekends.What You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community-minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAnd yes...All the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise youA Bit More About Your RoleWe're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.And we know that you bring with you the one necessary ingredient that can't be taught: a caring and supportive nature that will shine through as you help customers.Our TTEC community is here for you as one dynamic, global family.You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team
