Bilingual Customer Service Specialist

As a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.Job SummaryOur premium account is looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction for one of the most important telecommunications companies.Primary Job ResponsibilitiesReceiving calls from clients.Provide a high level of professional and competent service assistance.Successfully complete and approve training and quality requirements.Suggest products and additional services (sales focus).Skills/Knowledge/AbilitiesAnswers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals.Open-minded, trustworthy, compliance-oriented, flexible, adaptable and team-oriented.EducationHigh school diploma or equivalent.#J-18808-Ljbffr