At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results.
Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.
Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution.
When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together.
We champion you, because when you succeed, we do too.
We enable your best to power our future.Exciting Work-From-Home Opportunity: Bilingual Customer Support Specialist at Nielsen supporting our Mexico operation.
Candidates MUST live within a 2 hour radius of Mexico City!This dynamic role involves handling both inbound and outbound calls, performing essential tasks such as scheduling, data collection, basic troubleshooting, and providing action reminders.
Working within set guidelines, you'll be expected to meet high standards of productivity, performance, and quality, making a significant impact on Nielsen's global market research efforts.We have openings for multiple shifts and experience levels.Location InformationRemote work in Mexico (Home-based)Day 1 Orientation: In-person at our Mexico City officeWhy You'll Love This Role at NielsenFull-time, flexible position based in MexicoWork from your home office after initial orientationEquipment provided by NielsenFlex your bilingual skills daily (English and Spanish)Engage with diverse customers and contribute to global market insightsDevelop valuable skills in customer service and data collectionBe part of the company that measures and analyzes what consumers watchJob RequirementsFluency in both English and Spanish (written and spoken)Ability to attend in-person 1 day orientation in Mexico CityStrong communication skills and a customer-oriented mindsetComfort with technology and ability to troubleshoot basic issuesExcellent multitasking abilities and attention to detailFlexibility to work in a dynamic, fast-paced environmentPrevious experience in customer service or call center environment (preferred)Ability to work independently in a remote settingReliable internet connection for remote workWhat is required to work from home?A quiet, dedicated home workspaceHigh-speed internet connectionFlexibility to work evenings and weekendsAbility to attend in-person orientation in Mexico City for Day 1#J-18808-Ljbffr