Bilingual Intake Agent

_ADVANCED ENGLISH SKILLS REQUIRED (C1 OR C2 PROFICIENCY)_
- THIS IS A FULLY ON SITE POSITION IN GUADALAJARA, JALISCO_
- HIGHSCHOOL DIPLOMA OR EQUIVALENT REQUIRED_

THIS POSITION PROVIDES HIGH-QUALITY TELEPHONIC SUPPORT TO POTENTIAL NEW LAW FIRM/ATTORNEY CUSTOMERS THROUGH A LEGAL INTAKE PROCESS.

**RESPONSIBILITIES**:

- RECEIVE INTAKES FOR LEGAL SITUATIONS FROM POTENTIAL NEW CLIENTS VIA ELECTRONIC OR TELEPHONIC SOURCES.
- MAKE MULTIPLE FOLLOW-UP CALLS TO POTENTIAL NEW CLIENTS WITH THE GOAL OF MAKING SUCCESSFUL CONTACT.
- DISCUSS THEIR LEGAL SITUATION AND PROMPT THE INTAKE CONTACT TO ANSWER A SERIES OF QUESTIONS TO DETERMINE QUALIFICATION FOR THE LEGAL INTAKE.
- SEND LEGAL DOCUMENTS FOR SIGNATURE TO CONTACTS AND FOLLOW-UP FOR SIGNING.
- TRANSLATE LEGAL DOCUMENTS FROM ENGLISH TO SPANISH

**QUALIFICATIONS**:

- PREVIOUS EXPERIENCE IN A DIRECT CUSTOMER CONTACT POSITION IS PREFERRED.
- CUSTOMER SERVICE ORIENTATION.
- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS.
- PROFICIENT WITH MICROSOFT AND GMAIL

**SCHEDULE**

MONDAY TO FRIDAY

12:00 PM - 9:00 PM

**SALARY AND BENEFITS**

MONTHLY BASE SALARY $16, 200 PESOS

+MONTHLY BONUS $3,000 APROX.
$800 FOOD STAMPS
- *ALL MEXICAN LAW BENEFITS APPLY*_
- THIS IS A FULLY ON SITE POSITION IN GUADALAJARA, JALISCO_
- ADVANCED ENGLISH SKILLS REQUIRED (C1 OR C2 PROFICIENCY)_

Pay: $16,000.00 - $19,000.00 per month

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- Advanced english (required)

Work Location: In person