Bilingual Medical Receptionist

Responding to incoming calls from customers to provide information, answer inquiries, and address concerns.
- Initiating calls to customers for various purposes such as confirmations.
- Offering detailed information about products or services
- Recording detailed notes of customer interactions, including inquiries, issues, resolutions, and follow-up actions.
- Proactively reaching out to customers to ensure that any unresolved issues or concerns are addressed to their satisfaction.
- Following established protocols, scripts, and guidelines to ensure consistency and quality in customer interactions.
- Engaging in ongoing training and development programs to enhance product knowledge, communication skills, and customer service techniques.
- Working closely with colleagues, supervisors, and other departments to coordinate efforts and deliver seamless customer service experiences.
- Safeguarding sensitive customer information and adhering to data privacy regulations and security protocols at all times.

**Job Types**: Full-time, Permanent

Pay: Up to $4,000.00 per week

Application Question(s):

- Vives en Tijuana?

**Experience**:

- Captura de datos: 1 year (preferred)
- Bilingual customer service: 1 year (required)

**Language**:

- Inglés (required)

Work Location: In person