**Join our CP360 Family, today****From Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian.****Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together!****Who We Are**:- Welcome to ContactPoint 360, the world's fastest-growing global BPO.- At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.- With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.- Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.- At ContactPoint 360 Inc., we deeply understand the meaning of family and values.- As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace.- Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.- We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.**Our Purpose**:Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.Check out our YouTube video:**Responsibilities**:- Assisting with customer questions.- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.- Making sales or recommendations for services that may better suit customers' needs.- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Keeping records of customer interactions, transactions, and comments.- Knowing our products inside and out so that you can answer questions.**Position Requirements**:- 6 months-1 year of BPO customer service experience (preferred)- Previous Sales Experience (Call Center and or B2B a plus)- Demonstrates effective, clear and professional written and oral communication.- Education level- High School Diploma or equivalent (min.)- Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.- Build relationships with customers and engage them by going the extra mile**What we offer**:- Great base salary plus bonuses up to $21,000 per month.- Law Benefits.- Major Medical Expenses.- Life Insurance.- Pantry Vouchers.- 2 Days Off!.