Bilingual Retention Agent Mexico

WE ARE HIRING REMOTE BILINGUAL EXPERIENCED RETENTION AGENTS!!!  REQUIREMENTS: 85% English proficiency  Steady wired internet connection USB Wired headset Windows 8+ or MAC Retention experience is a plus RETENTION AGENT'S RESPONSIBILITIES: Ensure a high level of customer satisfaction through proactive support and active listening.Analyzing customer behavior.Address customer concerns and provide solutions Educate customers on the value of our services Provide internal feedback on how to improve client retention Go into internal professional training.Communicate and report to your team leader.RETENTION AGENT'S BACKGROUND AND EXPERIENCE: 90% English proficiency (EF set - C2 or higher) Fundamental computer skills and PC that meet the minimum technical requirement Exceptional customer service skills A hard-wire, noise-canceling headset Be able to provide a valid and non-expired certificate of good conduct/Police Certificate (International Applicants) Ability to service with minimal supervision and consistently keep your scheduled client commitments 1+ years of retention experience (Desirable).Ability to remain calm and professional in stressful situations.Advanced communication and interpersonal skills.Empathy and patience.Strong conflict resolution skills.Powered by JazzHR