.Who We Are:ContactPoint 360 Inc., is a global organization offering onshore & nearshore contact center solutions. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. We're proud to call ourselves innovative leaders in the industry and value how we've been able to grow significantly from 5 to 1000+ employees since opening 15 years ago. We're Great Place to Work certified and offer an award winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand our work from home solutions and our brick & mortar locations too. We trust and empower our team when it comes to providing the best human experiences. We believe in thinking and acting differently. We're proud to provide you a career path that will support your development and growth. It is a win-win and we love promoting from within too. During your on boarding experience, we'll teach you the necessary skills as well as the ins and outs for this particular role. ContactPoint 360 Inc., is not just somewhere to get a pay cheque but a place that you can call your work-home and thrive to your highest potential both professionally and personally.**Responsibilities**For new customers:- FAQs- Reactive and proactive outreach to users as they go through the sales funnel to sell products and advise on the required steps in the customer journeyFor existing customers:- Account changes- Product changes- Password reset- Billing/Payment questions- Refunds and cancellations- Troubleshooting- Service renewals- Upsells and cross sells- General customer service-related inquiries (may include privacy issues)- Assisting customers in understanding what next steps should be taken in their journey- Proactive outreach by phone / chat to existing customers in different stages to offer new products and steps in the customer journey- Assisting with customer questions.- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.- Making sales or recommendations for services that may better suit customers' needs.- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Keeping records of customer interactions, transactions, and comments.- Knowing our products inside and out so that you can answer questions.**Position Requirements**1 year of BPO customer service experienceExtensive PC Skills experienceDemonstrates effective, clear and professional written and oral communication.Education level High School Diploma, Technical College or great educationAbility to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office