Bilingual Service Desk Agent

Webhelp is looking for multi-tasking, bilingual Service Desk Agents to work on new exciting campaigns in Monterrey earning up to $17,500mxn. If you are fluent in English and Spanish, have call center experience and a knack for problem solving, then this could be the perfect opportunity for you.Join our fun-loving global community of more than 95,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world's leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.As first point of contact, you will be responsible for providing technical support to improve the customer experience. Initially you will work from home, and you will be provided with the technology to do so. However, this role will be based at our offices in San Nicolas and you will be required to work on site in the longer term.We want you if you've got- Strong communications skills in English and Spanish (speaking and writing)- Minimum 12 months' call center experience- Basic MS Office package knowledge required (Windows)We want you if you have the ability to- Navigate through various tools/screens while troubleshooting with customers - training will be provided- Use questioning techniques to uncover issues and find the best solutions or actions to resolve queriesTo join our team you must have- A quiet and secluded space to work- High speed internet access- Full availability, including weekendsWhat we're offering- Monthly base salary up to $17,500 mxn- Permanent and direct contract from the beginning- Paid training- Law benefits- Major medical insurance (for you and your family)- Christmas bonus starting at 25 days- Saving fund- Life insurance- Two days off per week- Grocery and restaurant couponsTake this opportunity to advance your career with our collaborative team of game-changers.