Role & Responsibilities:- Subject Matter Expert on multiple company specific, client specific and soft skill training topics-- Subject Matter Expert on our LMS platform as well as other training, coaching & performance management toolsThoroughly document all training completion, lesson plans and training schedules including updates and version control-- Create engaging training initiatives and roll out plans for different clients, lines of business and personnel in the company-- Provide training feedback and insights to new employees during on-boarding as well as to Contact Point 360's leadership, operations & HR teams-- Provide recommendations and create content on training trends and opportunities-- Liaise with Operations, Quality Assurance and Human Resources to discuss SWOT analysis related to training-- Assist other trainers as needed and complete other duties as assigned-- Has broad training experience including in-class and remote training-- Has a winning attitude, energy and mindset that is contagious to those they interact with-- Thrives on being challenged, working well under pressure, and taking a solution-oriented approach always-- Has a critical eye for detail when it comes to industry best practices, processes and version control methods for all learning and development initiatives-- Makes it their mission to be proactive, self-start and show self-initiative in all responsibilities and tasks-- Has incredibly strong computer and typing skills including but not limited to Microsoft Office Suite, Microsoft Teams, SharePoint, Teamwork, etc.- Qualifications:- Completion of high school education and some training certifications are considered an asset-- Minimum of 3 years progressive work experience in the BPO industry in a similar capacity-- Experience with the full training lifecycle including analysis design, delivery and evaluation-- Availability to work evenings or weekends as required to meet and exceed company & client expectations- What we offer- Great salary up to $24,000-- Law Benefits-- Medical Expenses-- Life Insurance-- Pantry Vouchers 5%