Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
What You'll Do on a Typical Day- Support and arrange travel for corporate business customers (both individuals and groups)- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations- Use Global Distribution Systems (GDSs) Native Sabre- Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements- Use positive telephone service techniques and act on special customer requests- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We're Looking For- Passion for excellence in client service, including proactive anticipation of needs- Native GDS expertise on Sabre- Professional communication (written and verbal)- Attention to detail- Act with integrity, and look after personal traveler information- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)- Resolving customer issues quickly and independently / with supplier- Teamwork and openness to feedback
Our Traveler Care unit is a 24/7 operation. Typical working hours: 5 days a week, 8 hours per day
Location
Mexico
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.-
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.- Wellbeing resources to support mental and emotional health for you and your immediate family.- And much more!
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult
GBT Recruitment Privacy Statement
.