**Join our CP360 Family, today**
**From Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian.Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together!**
**Who We Are**:
Welcome to ContactPoint 360, the world's fastest-growing global BPO.
At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.
With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.
Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.
At ContactPoint 360 Inc., we deeply understand the meaning of family and values.
As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace.
Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.
We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first
**Job Responsibilities/Duties (But Not Limited To)**:
- Leveraging AI (Artificial Intelligence) you track live food orders at restaurants
- Communicate with the team to report situations, issues, orders and provide product feedback
- Learning, understanding, and adapting to updates in a fast moving environment
**Job Skills Required (But Not Limited To)**:
- Strong listening skills and able to follow instructions very well
- English speaking (also looking for Spanish speakers)
- Excellent communication skills (Ie. asks questions when unsure)
- High attention to detail
- Able to think quickly on their feet -great listening skills.
- Remains calm under pressure
- Takes initiative
- Fast on the computer, type 60+ words/minute
**Relevant and Preferred Experience In**:
- Fast Food or Quick Service Restaurant
- Data Entry
- Video Games
- Customer Service/Call Center
**Competencies**:
- Excellent critical thinking and problem-solving skills
- Outstanding Customer Service skills (continuously demonstrates professionalism, empathy, accountability, accuracy, and thoroughness)
- Exceptional listening and communication skills.
- Proficiency in the use of desktop computers
- Demonstrable English proficiency skills (Written/Reading/Speaking)
- Works well in a team environment
**Benefits**:
- Great Base Salary + Bonuses
- Mayor Medical Expenses
- Life Insurance
- Pantry Vouchers
**Join our Amazing Team Today and Embrace Excellence Together!**
Tipo de puesto: Tiempo completo
Salario: $18,500.00 al mes
Prestaciones:
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa
Tipos de compensaciones:
- Bono de productividad
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial
