.**Job Summary**:Rackspace is looking for a**Billing**- Support divisions. Assignments include managing daily workflow and ticket queues in order to meet business deadlines. Compiles and organizes data relating to invoicing, credit memos, cancellations, and any other revenue related materials.**Work Location**: Remote**Key Responsibilities**:- Maintains queues regularly to process contracts, electronic agreements, renewals, credit memos and cancellations.- Processes credit memos, and cancellations into billing system.- Communicates daily with Sales and Support teams to rectify outstanding issues/actions.- Assist team with workload overflow.- Offers Billing related customer support (internal) directly over the phone or via electronic communications.- Make suggestions for best practices and develops action plans to implement improvements.- Managing projects to include collaborating with other teams and utilizing available resources to achieve specific goals.- Evaluate, streamline, and document processes and procedures to maximize accuracy and efficiency.- Participates in User Acceptance Testing to help troubleshoot issues before updates are released.- Analyzing systems compatibility and collaborating with other teams to recommend the best process as the Subject Matter Expert for new products.- Workflow will encompass solving complex issues and one-off situations.- May include invoicing and crediting for all customers, presenting policy and procedure updates in recurring team huddles, and maintaining metrics and data for performance of teammates.- Generate and analyze monthly internal audits/reports to complete closing periods.- Will conduct team training on relevant project outcomes and assist in training/shadowing of new team members.**Qualifications**:- Bachelor's degree.- 2-5 years of related experience.- Knowledge of applicable contract laws, pricing policies, and product awareness.- Skillful in Microsoft Office Suite and Oracle.- Shares best practices outside of immediate department and exhibits FANATICAL Support to internal customers.- Excellent follow-through skills using time-management and task prioritization.- Exceptional communication, presentation, and organization skills.- Skilled in being a team advocate for general coordination of projects, goals, deadlines, action plans, and resource allocation.- Ability to understand revenue operations and legal aspects to identify revenue risks.- Adhere to and ensure execution of company policies and procedures throughout the revenue cycle.- Capable of developing strong interdepartmental and cross-functional working relationships.- Aptitude for working in small groups and promoting inclusiveness and embracing change.- Prepared to make independent decisions based on company and departmental policies and procedures.- **Discover your inner Racker**: Racker Life- **Fluent, Bi-lingual (Spanish and English): interviews will be held in English