**Who We Are**:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, "all things marketing" operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
**Who You Are**:
An experienced billing professional who is passionate about giving customers an easy, simple and accurate billing experience with HighLevel. Owning the HighLevel billing process from end to end, you will play a key role in delivering outstanding customer service, managing a high volume of billing accounts, implementing updated procedures and controls for the department as well as all related process/system improvements where needed.
This role is 100% remote for residents of Mexico.
**What You Bring**:
- 1 to 3 years of experience in Billing/Invoicing.
- Experience working with payment processing platforms especially with Stripe or similar payment gateway.
- Previous customer service experience in a relevant capacity - even better if you've been in Customer Success or Tech Support.
- Excellent written/verbal English communication skills required, fluency in other languages is a plus!
- B2B Marketing or SaaS experience preferred.
- Ability to easily adapt to CRM systems and automation tools.
- You can maintain a positive, empathetic, and professional attitude to customers/clients at all times.
- Ideally, you LOVE tech, marketing, and are constantly learning new things.
- Weekend availability is preferred.
**What You Will Do**:
**Day-to-Day**: On a day-to-day basis you will be building strong relationships with our clients to ensure a successful experience with HighLevel products and services. This may include:
- Fielding and servicing all direct customer inquiries and requirements, working in conjunction with the internal teams in accordance with agreed strategies and business plans.
- Resolve or recommend resolutions to customer problems.
- Be readily available with camera on to assist customers via Zoom video calls and address their questions or concerns.
- Providing customer service on small to midsize accounts of moderate complexity.
- Providing regular status reports and communication on the progress of client concerns, issues, and bugs both internally and externally.
- Conducting product training to clients as needed.
- Addressing and resolving customer conflicts in an effective and professional approach.
- Acting as a liaison with colleagues throughout all HighLevel departments to drive a common strategy.
- Other duties may be assigned and/or modified as business needs change.
