The Client Technologies Specialist is primarily responsible for IT Customer environment.
The Client Technologies Specialist executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g.
high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g.
audio-visual environment, security systems, printers/copiers).
The Client Technologies Specialist also provides on-site support for the Service Desk teams as needed
RESPONSIBILITIES
Executes the desktop services and standards (e.g.
hardware/software, data locations, etc) Executes the deployment process and desktop image components Ensures that remote and on-site support issues are resolved to customers satisfaction Maintains software version control (application and system) Maintains License Management.
Maintains client security settings (e.g.
admin rights, software installs, etc) Maintains customer configuration options (e.g.
screensavers, page layout views, etc) and incorporate into the BorgWarner Desktop image Maintains client asset inventory, disposal, and refresh plans
JOB PROFILE & EXPERIENCE
PROFILE
Bachelor's degree in computer science, Management Information Systems; or equivalent experience.
EXPERIENCE
ITIL (Information Technology Infrastructure Library)
Familiar with Project Management Methodologies
Root- Cause Analysis
VMWare Windows Servers
Cisco Switching
ShoreTel Telephony
Windows Operating Systems
Proficiency English
BORGWARNER´S COMPETENCIES
1.Customer Focus
2.Ethics and Values
3.Functional/Technical Skills
4.Conflict Management
5.Organizational Agility
6.Problem Solving
7.Priority Setting
Internal Use Only: Salary
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