.About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.Position: Quality AnalystRoles and Responsibilities:Audit calls/interactions/transactions for aligned agentsCoach agents for performance improvementReport performance for aligned span on a daily/weekly/monthly basisProvide inputs, basis audits, for briefings and training need identificationPartner with TLs in leading Team Meetings for metric improvementParticipate in strategic projects for the campaign/LoBIdentify and escalate any potential quality issues per defined processIsolate and report defects; verify defect fixesSuggest process/system improvements based on common customer concernsAccomplish other responsibilities assigned by managementDrive quality initiatives, contests and campaigns for the assigned spanBe updated on knowledge and serve as SME for the campaign/LoBTechnical skills & Qualifications:Bilingual in English & Spanish with a minimum B2 proficiency in English.At least 2 years in college (BS or BA preferred)Minimum of 1-year experience as Quality Analyst (preferred)Basic excel/google sheets skillsProblem-solving skillsPreferably familiar with application of basic quality tools such as cause and effect, histogram, correlation etc