Amazon Mexico's Media Retail team is looking for a data driven, customer-obsessed, hands on and creative candidate to join our team. As a Brand Specialist, you'll own selected brands to help drive growth and help deliver a best-in-class customer experience on Amazon.com.mx, while facilitating great business relationships with some of Amazon's highest visibility brands.
You'll be responsible for looking after the brands' product portfolio, contributing to improvements in the user experience for customers and creating detailed weekly reports on performance. You'll lead presentations and planning sessions with vendors and act as the main point of contact for them.
You will also provide support to drive business growth through detailed analysis of business inefficiencies and identifying solutions; proposing changes to operational processes; driving a high standard in customer satisfaction; ensuring high-quality product detail pages; and making recommendations for effective marketing campaigns.
To achieve success in this role, you will have strong analytical and relationship management skills. You are comfortable picking up new technologies and skills quickly. You'll be a problem solver, identifying issues or opportunity areas to then create plans to drive improvement.
As a Brand Specialist, you will be fully involved in all business functions of your brands, including onsite marketing, vendor relation management and in-stock management. Some of the tasks associated with these functions include:
Online marketing: improving product page data, developing marketing and merchandising plans, improving customer experience onsite, helping generate traffic and salesVendor management: helping grow selection of products to sell on Amazon, onboarding new vendors, identifying and resolving pricing issuesIn-stock management: tracking purchase orders, investigating late deliveries, resolving order rejections, working with vendors on PO automation. About the team Inclusive team culture: At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance: We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Minimum Requirements: 1+ years of account management, project or program management or buying experienceBachelor's degreeExperience managing large amounts of dataSpeak, write, and read fluently in EnglishExperience in process improvementExperience using analytical specific tools such as Google Analytics, SQL or HTML
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