The Break-Fix Engineer will assist our customers by quickly and efficiently resolving network outages with effective troubleshooting skills, performing equipment upgrades or completing configuration changes as requested by the client.The Break-Fix Engineer has the following responsibilities:- Troubleshoot with property IT resources or conference attendees to resolve connection issues, down network equipment while documenting and tracking all troubleshooting completed within the ticketing system, and recognizing and resolving larger network issues.- Troubleshoot network issues pertaining to installed equipment at an intermediate to advanced level.- Work escalated Support tickets that require advanced product/solution knowledge or that require on-site labor or hardware replacement ("break-fix"), in such a way as to reduce Mean Time to Resolve (MTTR) and improve the overall customer experience.- Partner with Support Group Lead (SGL) to communicate technical issues and updates to customers.- Procurement and coordination of subcontract techs to perform hands & eyes support for break-fix projects.- Recommend, document, and help ensure compliance of standards and methods, process & procedures (MP&Ps).- Properly prioritize and balance workflow with scheduled projects.- Participate in regular technical and professional development as offered by SD or our vendors or partners, and to take personal responsibility to improve your qualifications, such as through maintaining and increasing certifications.- Become a Subject Matter Expert in each of the networking platforms that SD deploys and the associated software and standards associated with each deployment.**Requirements**:**Education**:- High School diploma or equivalent; Bachelor's degree (Computer Science, Engineering, or related field) preferred.- Education in Network Management a plus.**Experience**:- Minimum 6 months in a Break-Fix technician position (or equivalent) to include technical troubleshooting.Licenses and Certifications:- NET+, CCENT, CCNA certificates or equivalent experience, but will also consider if currently actively pursuing these certificates.Knowledge:- Basic radio frequency RF comprehension.- Knowledge of Wired and Wireless Networking protocols.Personal Attributes:- Strong oral and written communication skills.- Must be customer focused and professional.- Demonstrated ability to work in a fast-paced environment and meet goals.Work Environment:- Requires punctual and consistent attendance.- Flexibility in scheduling to regularly include evenings and weekends.- Office environment.- Sedentary work that primarily involves sitting/standing.- Frequent use of computer/keyboard/mouse required.