.Company DescriptionAs a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.**Job Description**:**Scope of Position**Brokerage Agent executes flawless operational performance, productivity, technical expertise, excellent customer service and constantly driving efficiency, supporting our Vision and Mission Statement, making our promise real to all our customers.**Key Deliverables**Proactively monitor the following key metrics to achieve the expected results:- Employee Satisfaction:- Complete 52 hour training per year ( 4.5 per month).- Complete all mandatory training timely.- Operational Effectiveness:- Product OPA Audit Result - Perform consistently at the highest level.- ECS - within 6 hours of DXR event- DXS - within 2 hours of ECS event.- ARI - within 24 hours after TSC or RLS hours after RLS**General responsibilities**:- Exemplify and Teach Our Culture, Mission and Goals.- Follow the 10 Critical Success Factor.- Contribute to build healthy cross functional relationship and work environment, promote team spirit and cohesiveness in the department.- Comply with the Dress Code Policy- For new employees, ensure the New Hire Operations Training.- Own your self development. Prepare, follow up and execute on your personal development goals.**Operations**:- Comply with company controls, policies, procedures, processes including the credit policy- Understand and make sure to comply in utilizing the updated Customer SOP for all customers at all time- Participate in meetings when is needed.- Make sure that files are logged correctly and timely with proper codes, trace types and events- Ensure accurate and timely billing of customers.- Properly use all Expeditor systems and tools.- Maintain highest compliance levels for all applicable Customers requirements and stay current with developments and changes in regulations.- Meet KPI Standards in accordance with the Company's Procedures (OPS).- Ensure that all customer's legal documents are updated- Contribute to operational effectiveness and comply with District Excellence metrics applicable on your Product.- Escalate issues to Lead, Supervisor or Operations Manager as needed**Security, Health and Safety**:- Responsible to inform immediately to the Branch's Health and Safety representative any unsafe condition that could put employees at risk in the work place as well as any incident or accident
