Freight Covered Every Day-Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures.
- Customer Relationship-Consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations, relaying service failures, etc.
- Carrier Relationship-Productive carrier relationship development, cover loads, handling, and management of difficult situations, etc.
- Achieve Internal Department Goals-Ensure appropriate use of internal high-service, fair and cost competitive services.
Maintain actual business (NR and volume)
- Financial Procedures and Operating Metrics-Detention management, research/resolving invoice discrepancies and unbilled.
- Secure capacity for loads.
- Leverage carrier communication to influence capacity awards during tight markets.
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty.
- Ensure daily update load status in system, e.g.
loaded, pick-up, delivery, empty, etc.
- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary.
- Ensure with the team and enter shipment status information-check calls, loaded calls, unloaded calls, reference number information.
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.
- Correspond with customer and carrier regarding detention information.
- Communicate and gain approval for expedite shipments.
- Negotiate with carrier and customer for spot shipments
- Resolve financial discrepancies in TMS financials Utilize TMS to actively manage on-time performance and automation objectives
- Utilize TMS with the correct information to actively manage on-time performance and automation objectives
- Assist in onboarding process to operations
- Ensure daily updates by creating templates in TMS
- Train new hire employees within daily operation processes, flow and needs
- Train carriers for operation purposes and implementation calls
- Oversee team assigned to the position and monitor service across different accounts.
- Track volume and revenues on weekly basis (Scorecards).
- Track volume and revenues on weekly basis (Scorecards).
- Oversee and correct service issues with customers.
- Demonstrate ownership of assigned segments of business.
- Identify and resolve the root and cause of financials discrepancies in TMS financials.
- SAM- Owners of Customers type C
- Monthly call with each customer
- Create report every 2 weeks with high level information and send it to supervisor
- Knowledge and Utilization of the TMS by the team.
- Knowledge of Microsoft Tools-Ability to leverage Excel and other MS programs, including Word, Outlook, Skype, etc.
- Knowledge of the Customer's Business-Knowledge and understanding of the customer product, ability to flowchart the customer's basic supply chain, speak the customer's language and understand the customer's key service measures, etc.
- Transplace Expertise-Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.
- Geographical Expertise-Geographical understanding of the Mexico.
Understanding of mileage as it relates to the passage of time.
Logistics Expertise—Understand import and export operation basics, function of the Elogs and fuel.