**Location**- Monterrey, Mexico**Job ID**- 0000010339**Category**- Human Resources**If you are looking to get a great internship experience**:This is the opportunity to do so by joining the BSO Service Desk department at The LEGO Group!**Play your part in our team success!**This position will give overall support to the Americas Region while helping in making sure all of the queries for our colleagues are answered within the first contact, we will be supporting with advice and support to colleagues around the LEGO Group.**Core Responsabilities**:- Follow up Service Now Tickets.- Support Live channels (Phone / Chat and E-mail)- Collaborate closely with Level 2 teams to ensure proper communication.**Do you have what it takes?**:**Remember to attach your CV in PDF format.**- Education: from 6th semester and above.- Proactive, responsible, and self-driven- Knowledge of Office tools specially Excel and Power Point and a plus if any SAP, Workday.- Good at working individually but also with a team- Great communications written and oral both in Spanish and English- Passionate for customer service and with a strong service and customer driven mindset**Join the global LEGO® team**We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow."Thank you for sharing our global commitment to Children's Rights.Build your career brick by brick at the LEGO Group.We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.