.Manages integration orders for customers by ensuring purchase orders are accurately entered to meet customer's integration requirements and SLA's. Facilitates prompt resolution for order issues. Responsible for fulfilling product requirements for integration orders through inventory management.**Responsibilities:- Release, maintains, modifies, re-creates and cancels order line items, with customer approval, to ensure accurate integration order p rocessing.- Work closely with internal departments to meet customer s integration requirements.- Create and monitors transfer and inter-company orders to fulfill integration order product demands by obtaining product ETA's and analyzing product availability within the Tech Data network to ensure mínimal risk and freight cost.- Perform final review of integration order prior to production status and analyzes center capacity.- Responsible for product inventory management for end-user customer projects to meet production schedules.- Responsible for implementing total end-user customer project requirements including coordination of work instruction request forms, sku creation, integration order creation and product inventory management.- Research and resolve order issues.- Monitor and updates all assigned orders and communica tes order status to customer.- Develop a rapport with assigned customer accounts to establish s trong lines of communication.- Educate customers and Sale on integration ord er processing requirements.- Record order issues and performance metrics in database to track order errors and productivity measurements.- Perform additional duties as assigned- Meet attendance and punctuality standards**Qualifications:- The requirements listed below are representative of the knowledge, skill, and/or ability required.- Able to adjust readily to change and adapt as needed.- Able to analyze and resolve complex issues and problems in a sound and timely fashion.- Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.- Able to build solid, effective working relationships with others.- Able to constructively work under stress and pressure when faced with high workloads and deadlines.- Able to execute instructions and to request clarification when needed.- Able to express ideas clearly and convey necessary information.- Able to interact effectively with all levels of management.- Able to maintain a positive attitude in the face of criticism, rejection, or failure.- Able to use common office equipment.- Able to perform basic mathematical calculations.- Able to prepare/analyze appropriate reports and other business correspondence.- Able to provide courteous, timely service when addressing customer questions and concerns.- Able to recognize and attend to important details with accuracy and efficiency.- Able to be immobile for long extended periods.- Able to think strategically and tactically
