.Job ID: 190067Required Travel: MinimalManagerial: NoLocation: Mexico-Guadalajara (AM)Who are we?Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.In one sentenceUnderstand the business needs of the customer and assess the impact of those needs in order to communicate and implement the recommended efficient solutions.What will your job look like?
- Reflect customer needs by assembling business documents and technical requirements.
- Advise customers based on product capabilities and methodologies, applying reuse where applicable.
- Design holistic and integrated high-level solutions that fit customers' business needs, production operability and budget.
- Participate in and/or lead formal and informal reviews with key partners, applying knowledge and experience while providing technical perspective and support.
- Communicate new details of new solutions and their impact on business processes to customers' business and IT personnel.
- Ensure that the customer understands the solution and receives responses to all open questions and action items.
- Support the customer during the scoping phase in a specific domain up through and including customer sign off (for example, COP process for various customer types and products, EPC lead for all product models and designs, etc.).
- Prepare solution-related documents and specifications. Configure the solution, followed by the creation, execution and maintenance of accurate and detailed test plans for applicable testing.
- Support the resolution of configuration/implementation-related issues if and when they arise on time to avoid SLA impacts.All you need is...
- Degree in Computer Science or Industrial Engineering & Management - Information System.
- Customer-facing experience – ability to communicate the Amdocs solution using various methods (presentations, demos, and so on).
- Wide knowledge of relevant products and E2E Business process.
- Knowledge of the telecom industry and Amdocs business processes (ITIL, ETOM, ASOM).
- Experience in managing a team in cross-Amdocs domain solutions.Technical skills:
- Continuous Integration and Delivery/Deployment – Ensure all test scenarios are covered before deploying to production, Review changes and impacts on low occurrence scenarios, Ensure SLAs won't be impacted after deployments