.**Key Responsibilities**:- Keep internal teams up to date on the current process being developed, as well as prevent any blockers - internal or external - are resolved to allow process development to continue.- Keep documentation up to date for a project through its entire SDLC by gathering requirements and translating them to user stories on Jira and Test Plans on Confluence.- Experience in quality assurance/testing of process's as well as creating test plans/test cases with related bug tickets where applicable.- Manage scope creep alongside time for a project to maximize profitability and resource use; evaluate risks to project timelines and communicate to the appropriate team members.- Lead communications between internal and external teams; act as a translator between client and internal technical teams, to offer a clear understanding from all involved parties.- Support internal and external teams during the SDLC with effective documentation and notes; ensure the project goessmoothly and escalate as required to guarantee this. Make sure every stage is documented as per the documentation needs.- Understand the clients needs and offer optimal resolution paths whilst working with Senior level developers.- Assist with project management tasks to work cohesively as a team to ensure smooth client delivery.**Requirements**:- 3-5 years experience.- Technical background is a must - have knowledge of code/software development and its general functionalities (Not the ability to code but a bonus!)- Ability to read code logically is a big bonus.- Experience in an Agile and fast paced environment.- Excellent oral and written communication skills.- We don't micromanage and we trust our team to get the job done - so you must be able to work autonomously whilst reporting updates to your PM/Lead as needed.- Great relationship management skills - you'll be working with multiple clients and internal teams all the time so you'll need to be able to work with a lot of different personalities and people from different cultures.- Organizational skills - project management, story management, scope management and most importantly TIME management!- Requirements gathering and translating into proper user stories (As a, I want, so that).- Experience with RPA technologies is preferred, but we can make it work if you have insight into what the technology is and can do.- Ability to differentiate between the wants and needs of clients.- Have thick skin - you're going to get constructive criticism internally and externally - be willing to grow!**Technical Environment**:- **JIRA**: is a suite of agile work management solutions that powers collaboration across all teams from concept to customer.- **Confluence**: is a team workspace where knowledge and collaboration meet.- **RPA**: is advanced automation software that gives everyone, from business users to advanced RPA developers
