.**This position's location is only in SPGG, Nuevo Leon, Mexico, on a hybrid WFH scheme (3 days at home and 2 at the office). **IT IS NOT A REMOTE ROLE**As a **Business Analyst**, in this role will be responsible for performing business requirement gathering for several systems and business processes. This role will be working directly with various business groups and IT teams to ensure appropriate solutions are put in place to support the requirements of both internal and external users.The **Business Analyst** will be involved from initial scoping, discovery, and documentation of requirements right through the post implementation and continuous improvements.**Major Duties and Responsibilities**- Define, estimate, and plan detailed approach to analysis work streams.- Facilitation of requirements gathering workshops or discovery.- Understand the business domain / needs and help convert those into effective IT solutions.- Collaborate with Bas and other technical and non-technical resources to ensure holistic and complete solutions.- Capture detailed requirements from business users and stakeholders. Documents these requirements into User stories and/or Business Specifications for review and approval by business customers.- Provide on-site support and management of User Acceptance Testing (UAT).- Provide peer reviews.- Ensures that change management processes are adhered to.- Provides business logic recommendations and solutions aligned with business objectives.- Support Testing processes (both IT and business testing).- Work with users to establish best practice principles.- Play an active role in app phases of the project lifecycle, encompassing planning, functional design, development, testing, user liaison, training, deployment planning and execution, and end-user support.**Essential Skills / Experience**- Practical experience of estimating and detailed planning of analysis work streams and reporting against plan.- Experience of designing and working with clearly structured frameworks and approach to analysis.- Ability to complete User stories, Business Specifications, use cases, Functional Specifications, Workflow Diagrams, Gap Analysis, Business Case, and ROI Analysis documents, as required.- Passion for analysis and awareness for best-in-class practices across the insurance industry.- Problem solver with a curious mindset.- Expertise in business analysis tools and techniques (Including Agile, Scrum, Kanban).- Data driven evaluator using insight from markets, customers, competitors.- Technical knowledge, understand architecture, development and systems.- Commercial thinker, challenger of the norm.- Strong relationship builder and engaging facilitator skill set.- Confident stakeholder management skills.- Process and requirements engineer, resolver of ambiguity and conflicts.- Clear and concise communicator, understand and adapts to the audience.- Influential knowledgeable and decisive.- Skilled negotiator manages complexity