Calypso Technology and Axiom SL have merged to form a new company, Adenza.
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Division Overview
Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview
As a Product Support Business Analyst, your daily task is to address and resolve product issues related to use, maintenance, and upgrade of Calypso software. You would also provide advice on the configuration and use of Calypso and participate in the product enhancement request process. You will work with customers, partners, and internal groups including Engineering, Quality Assurance, Product Management, Customer Delivery. This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets.
**Responsibilities**:
Work collaboratively with case creators (Customers, Partners, and Adenza Customer Delivery) to resolve product issues they reported.
Confirm submitted Product Support cases contain the information required to work starts
Understand, analyze, and replicate product issues
Provide known resolutions and/ or advice to Customers, Partners, and Adenza Customer Delivery
Request product fixes from Engineering
Test and deliver hotfixes
Participate in the creation of new tools or new processes to improve customer satisfaction or improve Customer Support effectiveness/efficiency
Ensure assigned Product Support cases are moving as quickly as possible through the Customer Support process flow and escalate issues to Customer Support Management when necessary
Mentor new Customer Support team members
Skills And Requirements
Bachelor or master's degree in business / Finance field or equivalent
A solid understanding of financial products in general and more specifically that of fixed income securities, Repo/Security Lending products and derivative markets (OTC and Exchange Traded) Expertise in other financial products like interest rate derivatives, foreign exchange and other derivatives is an added advantage
Basic Understanding of Collateral Management and margining
Basic Understanding of one or more aspects of Trading and Trade processing: trade capture, pricing and valuation, settlement and netting, cash flows, position management and corporate actions
Business Analysis Skills with very strong Mathematical and Analytical Background
Professional working proficiency in English and Spanish is a must
Knowing Java is not mandatory but will be an added advantage
At least 3 - 5 years relevant, working experience within the banking/financial industry
Experience of working in a Software company and/or knowledge of Object-Oriented
Programming is a plus
More About Us
**Our Office**:
Adenza's Mexico office is in the Moncayo building, 6th floor, on the Paseo de la Reforma Avenue, one of the main and popular avenues in Mexico City due to its wide variety of amenities, services, restaurants, and different transportation options. Our new office is equipped with meeting rooms, own bathrooms, coffee breaks, and spaces to relax, and that makes day-to-day life easier.
**Why Apply**:
Adenza's mission to pioneer innovative technology offering efficient, accessible, transparent, and fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza's employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.
Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
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About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world's largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.
With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional b
