**Responsibilities**:
- Manage, supervise and coordinate day-to-day operational activities in the unit,
- Encompasses stakeholder manager of vendors and other stakeholders
- Ensure and monitor timely expenses reimbursement and vendor invoices payment based on Service Level Agreement
- Ensure and monitor the accuracy and completeness of the services
- Establish consistent and standardized operational processes
- Provide assistance for all process within Unit and have main responsibility
- Assist Business Unit (BU) Head in accommodating requests related to Business Unit including providing requested data from Regional office, auditors, and other related parties
- Assist BU Head in identifying risk and opportunities related to BU activities in particular and to other Citi processes in general
- Complete and ensure timely submission for deliverables related to BU Compliance/Risk and Control and/or Management Information Systems related report as required by Regional and Country stakeholders
- Provide necessary data and insight to BU Head for Operations related process as needed
- Perform periodic self-assessment testing in accordance with Regional schedule and guidelines to pro-actively manage risk, identify & correct control gaps
- Lead local standardization efforts as per regional Business Unit operations guidelines
- Actively identify and implement process improvement opportunities
- Ensure operational controls and Manager's Control Assessment compliance
**Qualifications**:
- 6-10 years experience as Business Manager
- Project administration and background in operational areas.
- Experience managing limited resources that are requested to offer outstanding results.
- Experience in finance and processes administration
- Action-oriented, entrepreneurial, flexible, and innovative approach to operational management.
- Passion, humility, integrity, positive attitude, mission-driven, and self-directed.
- Excellent influencing, facilitation, and partnering skills with key stakeholders and Senior Management.
- Strategic and goal-oriented thinker.
- Effective interpersonal skills - including teamwork and organizational skills.
- Consistently demonstrates clear and concise written and verbal communication
- Persuasive and passionate communicator with excellent public speaking skills.
- Monitoring both scheduled and unscheduled reviews to completion.
- Attention to detail and ability to prioritize.
**Education**:
- Bachelor's/University degree, Master's degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Strong capabilities in automatization reports and making effective decisions when presented with multiple options for how to progress with the project and manage effective timeline of deliveries.
- Exhibit ability to clearly communicate complex ideas in a simple way: verbally, visually and written.
- Team management and leadership skills are needed
- Provide an oversight of issues to improve and monitor our control processes and monitoring to identify key risks to the area
- Experience using SAS, R and Phyto
- Bachelor's Degree in Computer Science, Information Systems, or equivalent.
- Knowledge of Collections Ops is a plus.
- **Job Family Group**:
Business Strategy, Management & Administration
- **Job Family**:
Business Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting